I drove Toyota’s $55,000 Highlander Hybrid. Its noisy engine and tepid performance were disappointing.
The Toyota Highlander is one of the best-selling three-row family SUVs in the US.
I was impressed by its efficient hybrid powertrain, well-designed cabin, and strong build quality.
I was disappointed by its noisy engine, tepid performance, and limited passenger/cargo space.
For much of its existence, the Toyota Highlander was a unicorn as the only three-row, midsize family SUV available as a hybrid.
But a number of hybrid and battery-electric options have come onto the market in recent years, such as the Mazda CX-90 PHEV and Kia EV9.
Despite the growing competition, the fourth-generation Highlander, which debuted in late 2019, remains extremely popular with consumers.
Sales took a 24% dip in 2023, due in large part to the introduction of the bigger Grand Highlander. Yet Toyota still managed to move nearly 170,000 Highlanders off dealership lots, outselling rivals like the Honda Pilot, Hyundai Palisade, Kia Telluride, Nissan Pathfinder, and Subaru Ascent.
I recently spent a week with an all-wheel-drive 2024 Toyota Highlander Hybrid Platinum around the streets of suburban Atlanta.
The 2024 Highlander Hybrid.Benjamin Zhang/Business Insider
I was impressed by the efficiency of the Highlander’s hybrid powertrain, its well-designed cabin, and its exceptional build quality.
However, I was led down by the excessive noise from the Highlander’s hybrid power unit, tepid performance, and limited passenger and cargo room.
My test car came to $55,478.
The Highlander Hybrid.Benjamin Zhang/Business Insider
The base front-wheel-drive Highlander LE starts at $39,120, while the FWD Highlander Hybrid LE starts at $40,720.
All-wheel-drive and the hybrid powertrain option each add $1,600 to the sticker.
My range-topping all-wheel-drive Highlander Hybrid in Platinum trim starts at $53,375. Freight fees and floor mats pushed the as-tested price of the Indiana-built SUV to north of $55,000.
The biggest update for 2024 is the addition of a Nightshade trim.
A 2024 Toyota Highlander Nightshade.Toyota
The mid-grade Nightshade trim replaces the Highlander’s chrome brightwork with black trim pieces. Black 18-inch units have also replaced its chrome and silver alloy wheels.
The Nightshade is similar to Subaru’s Onyx and Hyundai’s XRT trims.
Aside of the addition of the Nightshade trim, the Highlander entered 2024 with minimal styling changes.
The 2024 Toyota Highlander Hybrid Platinum.Benjamin Zhang/Business Insider
Up front, it comes equipped with self-leveling LED headlights that turn with the steering wheel to help the driver better see in corners.
Out back, the Highlander Platinum comes standard with a hands-free powerlift gate.
The Highlander’s liftgate.Benjamin Zhang/Business Insider
Unfortunately, the fourth-generation Highlander has eliminated the popular two-piece tailgate, which allows you to open the window independently of the rest of the tailgate.
The Platinum trim comes with 20-inch alloys.
The Highlander Hybrid’s 20-inch wheels.Benjamin Zhang/Business Insider
The Limited trim also has 20-inch wheels but in chrome. All other trim levels have smaller 18-inch wheels.
The Highlander is one of the smaller three-row midsize SUVs.
The 2024 Toyota Highlander Hybrid Platinum.Benjamin Zhang/Business Insider
At 194.9 inches, the Highlander is about two inches shorter than the Hyundai Palisade and nearly half a foot shorter than the Honda Pilot.
The Highlander boasts eight inches of ground clearance, which is comparable to the Palisade but better than the 7.3 inches offered by most versions of the Pilot.
The hybrid is rated to tow up to 3,500 lbs, while the non-hybrid versions can tow up to 5,000 lbs.
The Highlander’s hybrid system consists of a 2.5-liter engine paired with 3 electric motors.
The Highlander’s hybrid power unit.Benjamin Zhang/Business Insider
The Highlander’s standard engine is a 265-horsepower 2.4-liter turbocharged four-cylinder engine.
Hybrid versions get a 2.5-liter, 186 horsepower, naturally aspirated four-cylinder mated to a pair of electric motors that combined to produce 243 unit horsepower. All-wheel-drive models have an additional electric mounted to the rear axle.
Instead of a lithium-ion battery pack, the Highlander has a traditional nickel-metal hydride battery.
My all-wheel-drive Highlander Hybrid Platinum boasted EPA fuel-economy figures of 35 mpg city, 34 mpg highway, and 35 mpg combined, impressive for a vehicle of its size and heft.
Even after being driven in a spirited manner with some generous applications of the throttle, I was able to reach 31 mpg in combined driving, so the EPA ratings should be easily achievable.
The experience of driving the Highlander Hybrid is a bit of a mixed bag.
The Highlander Hybrid Platinum’s front seats.Benjamin Zhang/Business Insider
Thanks to its trio of electric motors, the Highlander Hybrid felt decently peppy when navigating through urban traffic. Apply the throttle gingerly, and the hybrid will happily move you along at a reserved pace.
But the refined driving experience quickly falls apart when the hybrid powertrain is called upon to deliver the grunt needed for highway on-ramps or any real acceleration.
Step on the gas and the serenity of the cabin is harshly interrupted by the loud, intrusive drone of its four-cylinder engine straining to propel the 4,600 lb SUV. It just feels underpowered.
According to Motor Trend, the 2024 Highlander Hybrid can accelerate from 0 to 60 in 8.4 seconds — and those seconds can be painful on your ears.
I found the overall experience particularly surprising as my daily driver is also powered by Toyota’s hybrid system with a 2.5-liter four-cylinder engine, and it doesn’t make nearly the racket this thing does.
So it’s disappointing to know that Toyota is absolutely capable of delivering the refined powertrain the Highlander Hybrid deserves but hasn’t.
The interior of my Highlander Hybrid Platinum test car was impressive.
The Highlander Hybrid Platinum’s front dash.Benjamin Zhang/Business Insider
The Highlander cabin is a thoroughly enjoyable place to be. It’s stylish, thoughtfully designed, and packed with handy storage nooks.
What’s most impressive is the material and build quality. The plastic interior trim pieces felt substantial, and the entire cabin felt impeccably screwed together.
My test car was covered in soft, rich tan leather that felt fit for a Lexus.
The Highlander Hybrid’s heated and ventilated leather front seats.Benjamin Zhang/Business Insider
Base LE trim Highlanders have fabric seats, while mid-grade models are trimmed in SofTex synthetic leather. Only XLE and Platinum grade models, like my tester, get leather upholstery.
In front of the driver is a heated, leather-wrapped steering wheel.
The Highlander’s steering wheel.Benjamin Zhang/Business Insider
The layout of the steering wheel’s media and driver’s assistance feature controls are shared across other models in the Toyota/Lexus lineup.
Instead of a traditional gauge cluster, the Highlander comes with a digital instrument display.
The Highlander Hybrid’s digital instrument display.Benjamin Zhang/Business Insider
The 12.3-inch digital display looks good and is configurable.
Platinum-grade Highlanders come with a head-up display.
The Highlander Hybrid’s HUD.Benjamin Zhang/Business Insider
The 10-inch HUD gives drivers easy access to key information, such as speed, hybrid system status, and driver assistance status.
The focal point of the Highlander’s front dash is its 12.3-inch touchscreen.
The Highlander Hybrid Platinum’s front dash and center console.Benjamin Zhang/Business Insider
Lower trim levels come with a smaller 8-inch unit.
Immediately below the touchscreen is the Highlander climate panel. The intuitively designed combination of physical buttons and rotary dials makes on-the-go use a breeze.
The Platinum trim comes with an upgraded JBL sound that sounded terrific.
The Highlander Hybrid Platinum’s JBL sound system.Benjamin Zhang/Business Insider
The 11-speaker, 1,200-watt JBL premium audio system is standard on the Limited and Platinum trims.
The Highlander offers a myriad of charging options.
The Highlander’s charging options.Benjamin Zhang/Business Insider
The center stack alone has a wireless charging pad, a 12V socket, a USB-A plug, and a pair of USB-C plugs.
The center console is home to the shifter and controls for various drive modes.
The Highlander Hybrid Platinum’s center console.Benjamin Zhang/Business Insider
The hybrid system offers three primary drive modes: Normal, Eco, and Sport. Normal mode is for everyday driving, Eco is designed to maximize fuel economy, and Sport mode quickens throttle response for peppier acceleration.
There’s also an EV Mode that allows for short periods of all-electric driving at low speeds. Trail mode apportions additional power to the rear motor to improve off-road traction.
The rear cabin climate and heated seat controls are at the back of the center console, including USB-C power sockets.
The Platinum trim Highlander is equipped with a digital rearview mirror, which is handy when visibility out of the rear windshield is obscured.
The Highlander Hybrid’s rear vision camera and panoramic mirror.Benjamin Zhang/Business Insider
The Highlander also has a panoramic mirror that helps the driver keep track of what’s going on in the back seats.
I’m a big fan of the large panoramic view moonroof.
The Highlander Hybrid Platinum’s cabin.Benjamin Zhang/Business Insider
The panoramic roof is exclusive to the Platinum trim. A traditional moonroof is available on lower trim levels.
All Highlanders except the base trim come with second-row captain’s chairs.
The Highlander Hybrid Platinum’s second-row captain’s chairs.Benjamin Zhang/Business Insider
The heated leather captain’s chairs in my test car were excellent. They were supportive and comfortable.
The Highlander’s second-row seats offer 38.7 inches of legroom, which trails the Pilot and Palisade by 2.1 and 3.7 inches, respectively.
The Highlander’s third row is one of the smallest in the segment.
The Highlander Hybrid Platinum’s third-row bench.Benjamin Zhang/Business Insider
The third-row bench seats in this segment should generally be reserved for children or short trips around town, but this is especially true for the Highlander, with just 28 inches of legroom.
The Pilot has 32.5 inches of legroom, while the Palisade has 31.4 inches.
Open the rear liftgate and you’ll find 16 cubic feet of cargo capacity.
The Highlander Hybrid’s cargo compartment.Benjamin Zhang/Business Insider
That falls short of the Palisade’s 18 cubic feet and the Pilot’s 18.6 cubic feet.
With the third-row seats folded, the Highlander’s cargo capacity expands to 48.4 cubic. In total, the Highlander boasts 84.3 cubic feet of cargo space behind its front row, trailing the Palisade and Pilot by two and 3.2 cubic feet, respectively.
There is also an underfloor compartment for additional storage behind the third-row.
The Highlander Hybrid’s underfloor storage area.Benjamin Zhang/Business Insider
It’s where you’ll find the cargo cover, tools, and the access point for the Highlander’s spare tire.
The Highlander Hybrid comes standard with Toyota’s Safety Sense 2.5+ suite of driver’s assistance tech.
The Highlander Hybrid’s radar sensor is located behind the logo. Benjamin Zhang/Business Insider
Toyota Safety Sense 2.5+ includes a pre-collision warning with pedestrian detection, dynamic radar cruise control, lane departure alert with steering assist, lane tracing assist, road sign assist, and automatic high beams.
My Verdict: The Toyota Highlander Hybrid excels at efficiency and build quality but falls short in performance, refinement, and space.
The 2024 Toyota Highlander Hybrid Platinum.Benjamin Zhang/Business Insider
There are some products out there that can be all things to all people.
The Toyota Highlander Hybrid is not one of them.
For those who put a premium on great fuel economy and Toyota’s exceptional build quality, the Highlander Hybrid is the capable and practical family SUV for you.
But for a vehicle that can cost upward of $55,000, its harsh, intrusive engine noise, lackluster performance, and limited cabin and cargo capacity are deal breakers for many.
Myself included.
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