Energy complaints surge as cost of living bites

by Pelican Press
0 minutes read

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Energy complaints surge as cost of living bites

Complaints to Victoria’s energy ombudsman have surged by almost a quarter after wholesale price increases punished consumers already struggling with living costs.

The Energy and Water Ombudsman Victoria (EWOV) received a 23 per cent increase in complaints in the 2023/24 financial year and returned more than $1.5 million to Victorians in billing adjustments, service payments and debt waivers from resulting investigations.

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