SwannBuddy4K review: a video doorbell with its own voice assistant

SwannBuddy4K: two-minute review

Founded in Melbourne in the 1980s, Australian company Swann may not be a household name. However, it does have an excellent reputation across the security industry thanks to a wide range of smart indoor and outdoor security cameras. We’ve reviewed many of them here at TechRadar, and though they they’re not always the most stylish, they tend to be some of the most reliable on the market – solidly built with intuitive software and offering decent performance (see our guide to the best home security cameras for our top recommendations).

The Swann 4K Video Doorbell appears to be no exception. Visually it’s quite similar to the Yale Smart Video Doorbell we reviewed recently. That’s to say it’s chunkier than some of the doorbells out there, but feels well made.

Setup is reasonably straightforward. Once the doorbell fully charged using the USB-C charging port, simply download the app to your smartphone. Then, using the QR code on the back of the device, you can pair the device with your Wi-Fi network (compatible only with 2.4GHz wireless networks, not 5GHz).

Alternatively, for those who don’t want to have to remove the device for charging every few weeks, and who have a bit of DIY skill, it’s possible to connect the Swann to an AC (mains) power supply using the terminals supplied. However, we didn’t test this out, preferring to use the device’s rechargeable battery instead.

One problem we faced was with the mounting bracket which the video doorbell slots into. Because it is made of metal, it’s slightly little less flexible to install on the architrave of a Victorian door – ie. the wooden mouldings of the frame – than if it’s made out of plastic. It’s also quite fiddly screwing the anti-tamper screw in at the bottom of the doorbell – useful if you want to prevent people from stealing the device from your front door!

Certainly, when it comes to features, the SwannBuddy 4K ticks most of the boxes. Probably the most useful of all is the built in MicroSD storage. A 32GB card is provided with the doorbell as standard, but it will support up to 128GB. This means you don’t have to pay an expensive monthly subscription to store video clips as you do with other models (although a subscription plan is available if you want it).

Less useful, but much more likely to grab headlines, is SwannShield. Described somewhat prosaically as an ‘AI-driven voice assistant’ by the manufacturer, it’s really little more than a set of pre-recorded messages at present, though it’s still in beta mode.

Basically, when someone presses the video doorbell at your property, a screen appears on your phone with a series of options underneath the video image. These include ‘push to talk’ so you can talk to the person at the door and a ‘voice prompts’ option that brings up various pre-recorded voice messages.

As soon as someone presses the doorbell, a ring can be heard from the speaker at the bottom of the video doorbell as well as the small, standalone battery-powered chime provided. Designed to be placed in the room where you are most likely to hear the doorbell, this features several melodies including one of a cuckoo clock and another of a dog barking menacingly (great for deterring intruders.)

Of course, the video doorbell is much more than a device for talking to people at the door. It can also be used as a standard security camera, recording footage as soon as the motion detection sensor is triggered. Capable of distinguishing between different types of movement (person, pet, car, package etc), it’s possible to store videos by type – particularly handy if you want to find out when a parcel was left on the doorstep. Alternatively, you can store videos in chronological order on the built-in MicroSD card.

SwannBuddy4K: subscription plans

Includes 60 days cloud recording, priority support, 36-month extended warranty, device insurance, exclusive offers. Costs £3.99 a month/£39.99 a year

SwannBuddy4K: price and availability

• How much does it cost? $199 / £169 / AU$299
• When is it available? Available since March 2024 (with SwannShield since October 2024)
• Where is it available? US / UK / Australia

When you consider everything that video doorbells offer in terms of functionality, they really aren’t that expensive. Currently available online for around £129 (but with a recommended price of £169), the SwannBuddy is a little more pricey than some of its competitors, including the Yale Smart Video Doorbell (about £99).

However, a huge advantage is that, although you can sign up to a subscription package for £3.99 a month or £39.99 a year should you wish (see details above), it’s not necessary in order to use the camera fully.

Instead, on the back of the video doorbell behind a plastic panel lies a MicroSD card slot with a 32GB card fitted for storing your recordings (the SwannBuddy supports up to 128Gb). Another benefit is that a doorbell chime is included as standard whereas sometimes these are sold separately – though it’s worth noting the battery powered chime isn’t the best.

SwannBuddy4K: design

• Sturdy well-built model
• Metal mounting bracket
• IP65 water resistance

Made in China, the Swannbuddy 4K is very similar in looks to other video doorbells we’ve tested. Water resistant (IP65 rating), it’s certainly quite a sturdy unit – solid in the hand and measuring around 14cm long, 5.5cm wide and nearly 3cm thick.

At the top of the device is the camera while underneath are the microphone and night detection sensor. In the middle is the doorbell button itself which lights up different colours according to its mode (for example, solid blue during charging and red when recording footage). Underneath the doorbell button is the passive infrared (PIR) sensor which detects movement and a speaker button which enables the user to hear the doorbell when pressed. Behind a rubber cover on the back of the unit lies the MicroSD card slot, set/reset buttons and the USB-C charging port. Alternatively, it can be hard wired into the AC mains.

Swann recommends mounting around ‘chest height’ – between 1.2m and 1.6m high. Provided is a small metal mounting bracket which the doorbell slots into. However, this isn’t great if you are trying to install at a slight angle on the architrave of a door because it doesn’t provide enough flexibility. And while the double-sided sticky tape provided may be an alternative option, it’s not really ideal for a device of this size (it also removes the paintwork).

To help stop the doorbell from being stolen, an anti-tamper screw connects the bottom of the bracket to the video doorbell itself. However, we found this slightly difficult to insert when the camera was mounted on the door frame and had to move the device to a flat surface instead.

SwannBuddy4K: performance

• 4K ultra high-definition resolution
• Two-way audio
• SwannShield voice prompts

Like most Swann models we’ve reviewed, the SwannBuddy 4K doesn’t disappoint. Thanks to clear, intuitive instructions complete with voice commands, pairing the device with your home’s Wi-Fi is simple (though it only supports 2.4GHz networks). The software on the app is straightforward too with well laid out menus.

Various options are provided to help you customise the video doorbell, including a detection setting which allows you to exclude certain parts of the camera’s view from being recorded. That’s useful, especially if you live on a busy road and don’t want to record passers-by or cars going past. Adjustable sensitivity settings and recording schedules are also provided to limit unnecessary recording time.

At first, I thought the video quality of the SwannBuddy 4K was extremely poor, until I realised the device had defaulted to low quality mode. However, in high quality 4K the image is excellent even when recording at night. Unlike traditional security cameras which tend to offer more landscape images, video doorbells are obviously much more portrait in orientation. That said, the viewing angle is still a respectable 165 degrees, more than adequate for most set-ups.

As soon as someone presses the doorbell, a push notification is sent to your smartphone telling you the front doorbell is ringing. Once you answer, it then ‘wakes up the camera’ in a matter of seconds so you can see who is at your door. Included are various options including ‘push to talk’ which enables you to speak directly to whoever’s at the door. Alternatively, the SwannShield feature allows you to play pre-recorded messages to your visitors.

To set this up you can choose from one of three demeanours (polite, interested or disinterested) with various pre-recorded messages available, all delivered in a slightly scary Australian accent. There’s even one telling the person to leave your property as the police are on their way! And if that doesn’t do the job there’s always the siren button to scare them off. It all feels a little unwelcoming and probably not entirely suitable for most interactions.

Should you buy the SwannBuddy4K?

Buy it if

Don’t buy it if

SwannBuddy4K: also consider

How I tested the SwannBuddy4K

• I used the SwannBuddy 4K for three weeks
• I set it up myself using the fittings supplied by the manufacturer
• The video doorbell was installed in two places on my front door

I set up the SwannBuddy 4K in two locations on my front door. Firstly, on the door frame itself and then on the side of the porch covering an existing analogue door entry system. During testing many people came to the door, although I only used the pre-recorded voice messages with people I knew.

On one occasion a friend who came round was quite shocked by the response of the SwannShield feature when I deliberately played a message telling him (in an assertive Aussie accent) to ‘leave my property’ before sounding the siren loudly. But he later saw the funny side when I explained it was an experiment for a product test!

After two weeks on the front door, I brought the video doorbell indoors to test it as a security camera in my home office. During this time, I noted that despite being very responsive to movement and recording plenty of footage, it still had nearly 50% charge left on the battery after three weeks.

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